Refunds and Returns Policy
Refunds and Returns Policy for Julia Borg Art - juliaborgart.com
Effective Date: September 21, 2023
At Julia Borg Art, we want you to be delighted with your purchase. If, for any reason, you are not satisfied with your painting on canvas, we offer a straightforward and fair returns and refunds policy. Please read this policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns and Refunds
a. Damaged or Defective Products: You may return a painting on canvas if it arrives damaged or defective. Please notify us within 14 days of receiving the product.
b. Change of Mind: If you change your mind about your purchase, you can return the painting within 30 days of receiving it. In this case, the product must be in its original condition, unused, and with all original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
a. Contact Us: Send an email to infojujuart@gmail.com with the subject line "Return Request." Include your order number and a clear explanation of the reason for the return.
b. Wait for Approval: We will review your request and notify you of its approval or denial within 3 business days.
c. Return the Product: If your return is approved, we will provide you with instructions on how to return the product. You will be responsible for the return shipping costs unless the product is damaged or defective.
3. Refund Process
a. Damaged or Defective Products: If your return is due to a damaged or defective product, we will provide a full refund, including the original shipping costs, within 14 days of receiving the returned item.
b. Change of Mind: If you are returning a product due to a change of mind, we will refund the product's purchase price within 14 days of receiving the returned item. The original shipping costs will not be refunded, and you will be responsible for the return shipping costs.
4. Condition of Returned Products
a. The product must be in its original condition, unused, and with all original packaging, including any certificates of authenticity.
b. We reserve the right to refuse returns or deduct from the refund if the product shows signs of use, damage, or tampering that is beyond what is necessary for inspection.
5. Fees and Costs
a. If the return is due to a change of mind, you are responsible for the return shipping costs.
b. If the return is due to a damaged or defective product, we will cover the return shipping costs.
6. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at:
Email: infojujuart@gmail.com
7. Our Address
Julia Borg Art Nuvola Bianca Josef Kalleya Str Swieqi SWQ3554 Malta
Thank you for choosing Julia Borg Art. We strive to provide you with the highest quality paintings, and we are here to ensure your satisfaction with your purchase. Your confidence in our products and services is important to us, and we are committed to making your shopping experience with us as enjoyable as possible.
Effective Date: September 21, 2023
At Julia Borg Art, we want you to be delighted with your purchase. If, for any reason, you are not satisfied with your painting on canvas, we offer a straightforward and fair returns and refunds policy. Please read this policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns and Refunds
a. Damaged or Defective Products: You may return a painting on canvas if it arrives damaged or defective. Please notify us within 14 days of receiving the product.
b. Change of Mind: If you change your mind about your purchase, you can return the painting within 30 days of receiving it. In this case, the product must be in its original condition, unused, and with all original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
a. Contact Us: Send an email to infojujuart@gmail.com with the subject line "Return Request." Include your order number and a clear explanation of the reason for the return.
b. Wait for Approval: We will review your request and notify you of its approval or denial within 3 business days.
c. Return the Product: If your return is approved, we will provide you with instructions on how to return the product. You will be responsible for the return shipping costs unless the product is damaged or defective.
3. Refund Process
a. Damaged or Defective Products: If your return is due to a damaged or defective product, we will provide a full refund, including the original shipping costs, within 14 days of receiving the returned item.
b. Change of Mind: If you are returning a product due to a change of mind, we will refund the product's purchase price within 14 days of receiving the returned item. The original shipping costs will not be refunded, and you will be responsible for the return shipping costs.
4. Condition of Returned Products
a. The product must be in its original condition, unused, and with all original packaging, including any certificates of authenticity.
b. We reserve the right to refuse returns or deduct from the refund if the product shows signs of use, damage, or tampering that is beyond what is necessary for inspection.
5. Fees and Costs
a. If the return is due to a change of mind, you are responsible for the return shipping costs.
b. If the return is due to a damaged or defective product, we will cover the return shipping costs.
6. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at:
Email: infojujuart@gmail.com
7. Our Address
Julia Borg Art Nuvola Bianca Josef Kalleya Str Swieqi SWQ3554 Malta
Thank you for choosing Julia Borg Art. We strive to provide you with the highest quality paintings, and we are here to ensure your satisfaction with your purchase. Your confidence in our products and services is important to us, and we are committed to making your shopping experience with us as enjoyable as possible.